Shipping policy

Shipping Policy

Thank you for ordering from Lusby.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

Processing time may be slightly longer during high-demand periods, holidays, or unexpected delays.

Shipping Time

Estimated delivery time depends on the customer’s location and the shipping method available.

Typical delivery time may take 7–15 business days, but in some cases, shipping may take longer due to customs, courier delays, weather, or other conditions outside our control.

Shipping Confirmation

After your order is processed, you may receive a shipping confirmation email with tracking details if tracking is available.

Please allow some time for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing the correct shipping details at checkout.

If an incorrect address is provided, we may not be able to change it after the order has been processed or shipped.

Lost or Delayed Orders

If your order is delayed, please contact us at mh.media.stores@gmail.com and we will help check the status.

We are not responsible for delays caused by courier services, customs, local delivery issues, or incorrect shipping information provided by the customer.

Customs, Duties, and Taxes

Depending on your location, customs duties, import taxes, or local charges may apply.

These charges are the customer’s responsibility unless stated otherwise.

Contact

For shipping questions, contact us at:

mh.media.stores@gmail.com