Privacy policy


Last Updated: June 18, 2026

This Privacy Policy explains how LUSBY ("LUSBY," "we," "us," or "our") collects, uses, discloses, stores, and otherwise processes personal information when you visit lusby.pro, place an order, communicate with us, use our website or services, or otherwise interact with LUSBY.

Our online store is powered by Shopify.

This Privacy Policy should be read together with our Terms of Service, Return & Refund Policy, Shipping Policy, and any other notices provided when personal information is collected.

Nothing in this Privacy Policy limits any privacy or data-protection right that applicable law does not permit us to exclude.

1. Personal Information We Collect

The personal information we collect depends on how you interact with LUSBY and the services you use.

We may collect the following categories of information.

Contact Information

This may include:

  • Name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

  • Country or region.

Order and Transaction Information

This may include:

  • Products viewed or purchased.

  • Cart activity.

  • Order numbers.

  • Order value.

  • Purchase history.

  • Shipping information.

  • Delivery information.

  • Returns.

  • Refunds.

  • Replacement requests.

  • Disputes.

  • Chargebacks.

  • Promotional or discount information.

Payment-Related Information

Payments are processed through Shopify and/or third-party payment providers.

We may receive information such as:

  • Payment method.

  • Payment status.

  • Transaction identifiers.

  • Fraud or authorization results.

  • Limited payment-related information made available to merchants.

Complete payment-card information may be collected directly by the relevant payment provider rather than being provided directly to LUSBY.

Payment providers process information according to their own terms, security requirements, and privacy policies.

Account Information

Where customer-account functionality is available, information may include:

  • Account identifiers.

  • Login-related information.

  • Saved addresses.

  • Preferences.

  • Account settings.

  • Order history.

Device and Technical Information

We or our service providers may collect:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • Network information.

  • Referring URLs.

  • Unique or online identifiers.

  • Website-session information.

Website and Usage Information

This may include:

  • Pages viewed.

  • Links clicked.

  • Products viewed.

  • Cart activity.

  • Checkout interactions.

  • Website searches.

  • Session activity.

  • Interaction with advertisements or marketing.

  • Cookie and similar technology information.

Communications

We may retain information contained in communications with LUSBY, including:

  • Customer-support requests.

  • Emails.

  • Contact-form submissions.

  • Return or refund requests.

  • Product complaints.

  • Shipping inquiries.

  • Privacy requests.

  • Payment-dispute communications.

Product-Issue Evidence

Where you report a damaged, defective, incorrect, incomplete, or otherwise disputed order, we may collect:

  • Product photographs.

  • Videos.

  • Packaging photographs.

  • Shipping-label photographs.

  • Screenshots.

  • Device information.

  • Troubleshooting results.

  • Serial numbers or product identifiers.

  • Other evidence you voluntarily provide regarding the claim.

Fraud, Risk, and Security Information

Where reasonably necessary, we may process information relating to:

  • Suspected fraud.

  • Unauthorized transactions.

  • Payment risk.

  • Abusive purchases.

  • False claims.

  • Chargebacks.

  • Delivery disputes.

  • Account or website security.

  • Attempts to misuse our services.

2. Sources of Personal Information

We may obtain personal information:

Directly From You

For example, when you:

  • Place an order.

  • Create an account.

  • Contact customer support.

  • Submit a form.

  • Request a refund or replacement.

  • Exercise a privacy right.

  • Communicate with us.

Automatically

Information may be collected automatically when you interact with our website through:

  • Cookies.

  • Pixels.

  • Tags.

  • Local storage.

  • Server logs.

  • Analytics technologies.

  • Similar technologies.

From Shopify

Shopify may provide information necessary to operate the online store, administer transactions, provide customer information, facilitate checkout, prevent fraud, and provide other ecommerce functionality.

From Payment Providers

Payment processors, banks, financial institutions, and payment gateways may provide transaction, authorization, fraud, or dispute information.

From Fulfilment and Shipping Providers

We may receive:

  • Shipment status.

  • Tracking information.

  • Delivery confirmations.

  • Delivery-attempt information.

  • Return-to-sender information.

  • Courier investigation results.

From Other Service Providers and Business Partners

Where permitted by law, information may also come from providers involved in:

  • Analytics.

  • Advertising.

  • Customer support.

  • Fraud detection.

  • Cybersecurity.

  • Verification.

  • Marketing.

  • Website operations.

3. How We Use Personal Information

We may use personal information for the following purposes.

Processing and Fulfilling Orders

We use information to:

  • Verify orders.

  • Process transactions.

  • Arrange fulfilment.

  • Ship products.

  • Provide order confirmations.

  • Provide tracking information.

  • Administer returns, replacements, and refunds.

Customer Support

We use information to:

  • Respond to questions.

  • Troubleshoot products.

  • Investigate complaints.

  • Resolve delivery issues.

  • Handle returns and warranty-related matters.

  • Communicate about orders.

Fraud Prevention and Security

We may process information where reasonably necessary to:

  • Authenticate transactions.

  • Identify suspicious activity.

  • Prevent unauthorized purchases.

  • Detect fraud.

  • Protect accounts.

  • Protect our website.

  • Protect customers.

  • Protect payment providers.

  • Investigate abuse.

Payment Disputes and Chargebacks

We may use and disclose relevant information to investigate, establish, respond to, or defend:

  • Payment disputes.

  • Chargebacks.

  • Unauthorized transaction claims.

  • Product disputes.

  • Non-delivery claims.

  • Return disputes.

  • Fraud allegations.

Relevant information may include:

  • Order records.

  • Payment records.

  • Tracking.

  • Delivery confirmation.

  • Customer communications.

  • IP or device information where lawfully available.

  • Product evidence.

  • Return records.

  • Courier information.

Website Operation and Improvement

We may use information to:

  • Operate the website.

  • Maintain website functionality.

  • Diagnose technical problems.

  • Improve checkout.

  • Improve website navigation.

  • Understand product interest.

  • Evaluate website performance.

Analytics

We may use analytics to understand:

  • Website traffic.

  • Visitor interaction.

  • Product performance.

  • Conversion activity.

  • Marketing effectiveness.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional communications.

  • Show advertisements.

  • Measure advertising performance.

  • Personalize marketing.

  • Understand customer interests.

Where consent is legally required, applicable marketing or tracking will be subject to consent.

Legal and Regulatory Purposes

We may process information where reasonably necessary to:

  • Comply with applicable laws.

  • Maintain accounting records.

  • Maintain tax records.

  • Respond to lawful governmental requests.

  • Respond to courts or regulators.

  • Protect legal rights.

  • Establish, exercise, or defend legal claims.

  • Enforce our Terms and policies.

4. Legal Bases for Processing

The lawful basis applicable to particular processing depends on your jurisdiction and the activity involved.

Where applicable law requires us to identify a lawful basis, we may rely on:

Contractual Necessity

Where processing is necessary to:

  • Accept an order.

  • Process payment.

  • Fulfil a purchase.

  • Arrange delivery.

  • Provide customer service connected with the purchase.

  • Administer returns or other contractual matters.

Legal Obligations

We may process information where necessary to comply with:

  • Tax obligations.

  • Accounting obligations.

  • Consumer-protection obligations.

  • Regulatory requirements.

  • Court orders.

  • Other legal requirements.

Legitimate Interests

Where recognized by applicable law, we may rely on legitimate interests including:

  • Fraud prevention.

  • Security.

  • Customer support.

  • Business administration.

  • Improving our services.

  • Maintaining records.

  • Protecting transactions.

  • Preventing abuse.

  • Establishing or defending legal claims.

We consider whether those interests are overridden by applicable individual rights.

Consent

We may rely on consent where legally required, including for certain:

  • Cookies.

  • Tracking technologies.

  • Marketing communications.

  • Advertising activities.

Where processing depends on consent, you may withdraw that consent subject to applicable law.

5. Shopify

Our ecommerce store is hosted and powered by Shopify.

Shopify processes personal information necessary to provide ecommerce infrastructure and related services, which may include:

  • Hosting.

  • Checkout.

  • Customer accounts.

  • Order processing.

  • Fraud prevention.

  • Security.

  • Analytics.

  • Personalization.

  • Advertising-related functionality where enabled.

Information submitted through LUSBY may therefore be transmitted to Shopify.

Depending on the particular processing activity, Shopify may process information on our behalf or may process certain information for its own purposes under its own privacy terms.

Information about Shopify's processing and privacy rights is available through Shopify's official privacy resources and privacy portal.

6. Payment Providers

Purchases may involve payment providers, financial institutions, payment gateways, or other third parties.

These providers may collect and process information for purposes including:

  • Payment authorization.

  • Transaction processing.

  • Fraud prevention.

  • Identity or transaction verification.

  • Risk management.

  • Regulatory compliance.

  • Refund processing.

  • Chargebacks and disputes.

Their processing is also governed by their own privacy policies and applicable law.

7. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate, administer, protect, or improve LUSBY.

Recipients may include:

  • Shopify.

  • Payment processors.

  • Payment gateways.

  • Banks and financial institutions.

  • Fulfilment providers.

  • Warehouses.

  • Shipping and logistics providers.

  • Customer-support providers.

  • Email and communications providers.

  • Website-hosting or technology providers.

  • Analytics providers.

  • Advertising and marketing providers.

  • Fraud-prevention providers.

  • Cybersecurity providers.

  • Verification and risk-management providers.

  • Accountants.

  • Lawyers.

  • Insurers.

  • Auditors.

  • Other professional advisers.

We may also disclose relevant personal information:

  • When you direct or authorize us to do so.

  • To process or deliver an order.

  • To investigate fraud.

  • To investigate a lost shipment.

  • To respond to a chargeback.

  • To establish or defend a legal claim.

  • To comply with applicable law.

  • To respond to a valid court, regulatory, law-enforcement, or governmental request.

8. Business Transactions

If LUSBY or relevant business assets are involved in:

  • A merger.

  • Acquisition.

  • Financing.

  • Reorganization.

  • Sale.

  • Insolvency proceeding.

  • Transfer of business assets.

personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

9. Cookies and Similar Technologies

LUSBY, Shopify, and our service providers may use:

  • Cookies.

  • Pixels.

  • Tags.

  • Local storage.

  • Similar technologies.

These technologies may help us:

  • Keep the website functioning.

  • Maintain shopping carts.

  • Remember preferences.

  • Operate checkout.

  • Maintain security.

  • Prevent fraud.

  • Measure website performance.

  • Understand customer interactions.

  • Analyze traffic.

  • Measure advertising effectiveness.

  • Provide advertising or personalization where legally permitted.

Some cookies and technologies are necessary for the website to function.

Other technologies may be optional and subject to consent or opt-out rights depending on your location.

Where required, applicable privacy and cookie controls will be provided through the website.

10. Advertising and Targeted Marketing

We may work with Shopify and other providers to measure advertising, understand customer interactions, and provide relevant marketing.

Depending on your jurisdiction, some disclosures or uses of information for advertising may legally be classified as:

  • "Sale."

  • "Sharing."

  • Targeted advertising.

  • Cross-context behavioural advertising.

These legal definitions do not necessarily mean that LUSBY receives money in exchange for directly selling a customer database.

Where applicable law gives you a right to opt out, you may use the privacy controls provided through our website.

Where available, our data-sharing opt-out page can be accessed through:

lusby.pro/pages/data-sharing-opt-out

11. Global Privacy Control and Similar Signals

Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, including Global Privacy Control where applicable, the website or Shopify's privacy tools may process that signal as required.

Other browser "Do Not Track" signals may not be recognized where there is no applicable legal requirement to honor them.

12. Fraud Prevention, Claims, and Chargebacks

Protecting legitimate transactions is an important business and security purpose.

We may retain and use relevant transaction information when reasonably necessary to:

  • Verify purchases.

  • Prevent fraud.

  • Investigate unauthorized transactions.

  • Investigate product claims.

  • Investigate delivery disputes.

  • Respond to chargebacks.

  • Demonstrate fulfilment.

  • Demonstrate delivery.

  • Establish or defend legal rights.

A privacy request does not require LUSBY to erase records that applicable law permits or requires us to retain for:

  • Fraud prevention.

  • Accounting.

  • Tax.

  • Transactions.

  • Consumer disputes.

  • Chargebacks.

  • Legal claims.

  • Regulatory compliance.

13. Automated Fraud and Risk Tools

Shopify, payment providers, or other service providers may use automated systems to identify potentially fraudulent, suspicious, or high-risk transactions.

Information considered may include transaction, device, payment, account, shipping, or behavioural information.

Where applicable law gives you rights concerning a decision made solely by automated processing that produces a legal or similarly significant effect, those rights will be respected.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the relevant purpose and as permitted or required by applicable law.

Relevant factors may include:

  • Whether an account remains active.

  • Whether a transaction remains open.

  • Return or warranty periods.

  • Chargeback or payment-dispute periods.

  • Fraud-prevention requirements.

  • Accounting requirements.

  • Tax requirements.

  • Consumer-protection obligations.

  • Legal limitation periods.

  • Regulatory requirements.

  • Actual or anticipated legal claims.

As a result, different categories of information may be retained for different periods.

We may retain limited records after a customer relationship ends where reasonably necessary for legal, security, fraud-prevention, accounting, or dispute purposes.

15. International Data Transfers

LUSBY operates an international ecommerce business.

Personal information may therefore be processed or stored outside the country in which you live.

This may occur where Shopify or our:

  • Payment providers.

  • Fulfilment providers.

  • Shipping providers.

  • Support providers.

  • Technology providers.

  • Analytics providers.

  • Advertising providers.

operate internationally.

Where applicable law requires safeguards for an international transfer, we or the relevant service provider may use legally recognized safeguards, including:

  • Adequacy mechanisms.

  • Standard contractual clauses.

  • Applicable contractual safeguards.

  • Binding corporate rules where relevant.

  • Other lawful transfer mechanisms.

16. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information.

  • Request information about how your information is processed.

  • Correct inaccurate information.

  • Request deletion of certain information.

  • Restrict certain processing.

  • Object to certain processing.

  • Stop certain processing where legally applicable.

  • Obtain or transfer certain personal information.

  • Withdraw consent where processing depends on consent.

  • Opt out of certain marketing.

  • Opt out of certain targeted advertising.

  • Opt out of legally defined sale or sharing where applicable.

  • Make a complaint to an applicable privacy or data-protection authority.

These rights are not absolute and may be subject to legal exceptions.

17. Identity Verification

Before fulfilling certain privacy requests, we may need to verify your identity.

Verification may require information reasonably necessary to confirm that:

  • You are the person to whom the information relates.

  • An authorized representative is legitimately acting for you.

We will use verification information only as permitted by applicable law.

18. Authorized Representatives

Where applicable law allows an authorized agent or representative to submit a privacy request on your behalf, we may require:

  • Evidence of authorization.

  • Verification of the representative.

  • Direct verification from you where legally permitted.

19. UAE Privacy Rights

Where the UAE Personal Data Protection Law applies, individuals may have privacy and data-protection rights provided under that law, subject to its conditions and exceptions.

Requests concerning applicable UAE privacy rights may be submitted using the contact information at the end of this Policy.

20. European Economic Area and United Kingdom

Where applicable European Economic Area or United Kingdom data-protection law applies to our processing, you may have rights including:

  • Access.

  • Correction.

  • Erasure.

  • Restriction.

  • Objection.

  • Portability.

  • Withdrawal of consent.

  • Rights concerning certain automated decisions.

  • The right to complain to an applicable supervisory authority.

Where processing relies on legitimate interests, you may have the right to object in circumstances provided by applicable law.

Where processing relies on consent, withdrawal does not affect processing lawfully carried out before withdrawal.

Nothing in this Policy restricts rights that cannot lawfully be waived.

21. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state laws.

Depending on your jurisdiction and the applicable thresholds or exemptions, those rights may include:

  • Access.

  • Correction.

  • Deletion.

  • Portability.

  • Opt-out rights relating to targeted advertising.

  • Opt-out rights concerning legally defined sales or sharing.

  • Rights concerning certain profiling.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

22. Marketing Communications

Where permitted by law, we may send promotional email or other marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe mechanism provided in the message.

Even if you opt out of promotional communications, we may continue sending necessary non-promotional messages concerning:

  • Orders.

  • Payments.

  • Shipping.

  • Security.

  • Returns.

  • Customer support.

  • Important service-related matters.

23. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • Unauthorized access.

  • Loss.

  • Misuse.

  • Alteration.

  • Destruction.

  • Unauthorized disclosure.

However, no internet transmission, electronic-storage system, or security measure can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive or unnecessary confidential information through ordinary email.

24. Children's Privacy

LUSBY's products and services are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to LUSBY contrary to applicable law, contact us so that we can investigate and take appropriate action.

25. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, applications, platforms, payment providers, or other services.

These parties operate under their own privacy policies and terms.

LUSBY is not responsible for the independent privacy practices of third parties that we do not control.

Customers should review the applicable privacy information before providing personal information directly to a third party.

26. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business.

  • Website functionality.

  • Service providers.

  • Technology.

  • Privacy practices.

  • Applicable legal or regulatory requirements.

When the Policy is updated, we will publish the revised version and update the Last Updated date.

Where applicable law requires additional notice or consent for a material change, we will provide it.

27. Contact and Privacy Requests

For privacy questions, complaints, or requests, contact:

LUSBY

Email: mh.media.stores@gmail.com

S103, 3253 FLOOR 2 - Al Bustan Center 3
Sharjah SH
United Arab Emirates

For purposes of applicable data-protection laws, LUSBY is responsible for personal information that it controls in connection with its business operations, subject to situations in which another provider, such as Shopify or a payment provider, independently determines the purposes and means of its own processing.

Where applicable, you may also have the right to submit a complaint to the competent data-protection or supervisory authority in your jurisdiction.