Refund policy
Return and Refund Policy
Thank you for shopping with Lusby.
We want you to feel confident when ordering from our store. If you are not satisfied with your purchase, please contact us at mh.media.stores@gmail.com so we can help.
Returns
You may request a return within 14 days after receiving your order.
To be eligible for a return, the item must be:
- Unused
- In the same condition that you received it
- In its original packaging
- Complete with all included accessories, manuals, and parts
Items that are used, damaged by the customer, missing parts, or returned without original packaging may not be accepted.
Return Process
To start a return, contact us at:
mh.media.stores@gmail.com
Please include:
- Your order number
- Your full name
- The reason for return
- Photos or videos if the product is damaged or defective
Do not send the item back before contacting us. We will provide instructions after reviewing your request.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include clear photos or videos of the issue. After checking the details, we may offer a replacement, refund, or another suitable solution.
Refunds
Once your return is received and inspected, we will notify you by email.
If your refund is approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or payment provider to process the refund.
Non-Returnable Items
The following items may not be eligible for return:
- Used products
- Products damaged due to misuse
- Items missing original packaging or accessories
- Clearance or final sale items, if clearly marked
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Original shipping charges are non-refundable unless the return is due to our mistake.
Contact
For return and refund questions, contact us at:
mh.media.stores@gmail.com